Returns Policy
We at Sitka Semsch strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes a return or exchange is necessary. Please read our return policy carefully to facilitate a smooth process.
Return Procedure:
Initiating a Return:
To initiate a return, please contact our customer service team at service@sitkasemsch.com or call us at +1 (786) 795-2606. Kindly provide your order number and reason for the return.
Return Shipping:
Customers are responsible for the return shipping costs. Please send the item(s) to the following address:
[Sitka Semsch | 200 SE 15RD Suite 15J Miami, FL 33129 | Tel: +1 (786) 795-2606 | service@sitkasemsch.com]
Conditions for Returns:
Products must be returned in their original condition, with all tags intact and in good condition.
Upon receipt of the returned item(s), we will inspect them to ensure they meet our return conditions. Products must be free from any signs of wear, damage, or alteration.
We reserve the right to refuse returns that do not meet our criteria.
Approval of Return:
Once the returned product(s) have been received and inspected, we will notify you of the approval or rejection of your return.
If approved, your refund or exchange will be processed promptly. Refunds will be issued to the original payment method.
Important Notes:
Returns must be initiated within 10 days of receiving your order.
Refunds are issued for the cost of the product(s) only; original shipping charges are non-refundable unless the return is due to our error.
For any further inquiries or assistance regarding returns, please don't hesitate to contact our customer service team.