All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

To initiate a return, please contact our customer service team at service@sitkasemsch.com or call us at +1 (786) 795-2606. Kindly provide your order number and reason for the return.

Return Shipping:

Customers are responsible for the return shipping costs. Please send the item(s) to the following address:
[Sitka Semsch | 200 SE 15RD Suite 15J Miami, FL 33129 | Tel: +1 (786) 795-2606 | service@sitkasemsch.com]

Conditions for Returns:

Products must be returned in their original condition, with all tags intact and in good condition.
Upon receipt of the returned item(s), we will inspect them to ensure they meet our return conditions. Products must be free from any signs of wear, damage, or alteration.
We reserve the right to refuse returns that do not meet our criteria.

Approval of Return:

Once the returned product(s) have been received and inspected, we will notify you of the approval or rejection of your return.

If approved, your refund or exchange will be processed promptly. Refunds will be issued to the original payment method.

Important Notes:

Returns must be initiated within 10 days of receiving your order.
Refunds are issued for the cost of the product(s) only; original shipping charges are non-refundable unless the return is due to our error.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.