Contact & Customer Care

Our Customer Care team is here to assist you with online orders, sizing, product details, shipping, returns, and boutique inquiries.

Call us

For general inquiries or assistance with an order, please call us at (786) 795-2606.

Email us

For order support, sizing guidance, or product inquiries, please contact us at service@sitkasemsch.com. Our team will respond as soon as possible.

Live Chat

You may also connect with our Customer Care team through the chat available on our website. The chat icon will appear whenever a team member is available.

Shipping & Delivery

Yes. We offer complimentary Standard Shipping on all orders within the United States.

Standard Shipping within the United States typically arrives within 5–7 business days.

Faster shipping options may be available at checkout. Express Shipping typically arrives within 2–4 business days.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Orders are processed and shipped Monday through Friday, excluding U.S. holidays. Once your order has shipped, you will receive a confirmation email with tracking information.

Yes. Sitka Semsch ships internationally to the destinations available at checkout.

International delivery typically takes approximately 2–4 weeks. Shipping charges are calculated at checkout and may vary by destination.

Returns & Refunds

We accept return requests within 10 days of the date your order is delivered.

To be eligible for a return, the item must be unworn, in its original condition, with all original tags attached and returned in its original packaging.

Complimentary returns and prepaid return labels are available for orders placed within the United States.

For international orders, please contact Customer Care for return instructions. International return shipping is not covered by Sitka Semsch.

Please email service@sitkasemsch.com with your order number and the name of the item or items you wish to return.

For eligible U.S. orders, our team will provide a prepaid return label and further instructions.

Once your return has been received and approved, the refund will be issued to the original payment method.

Processing times may vary depending on your financial institution.

Please contact service@sitkasemsch.com as soon as possible and include your order number, a description of the issue, and photographs when applicable. Our Customer Care team will assist you personally.

Sizing & Fit

Each product page includes sizing and fit information to help guide your selection.

As silhouettes and materials may fit differently, we recommend reviewing the details provided for each individual piece.

Yes. Our team will be pleased to assist you with fit, measurements, and sizing recommendations.

Please contact us at service@sitkasemsch.com or through our website chat and include the name of the piece you are considering.

Our Pieces

Sitka Semsch pieces are made in Peru, with select garments and distinctive details crafted by skilled Peruvian artisans.

Materials vary by design and are selected according to the character, structure, and movement of each piece.

Please refer to the Details & Care section on each product page for its exact composition and care instructions.

Sitka Semsch introduces its designs through considered production, allowing each piece to retain a distinctive and highly personal character.

Availability may therefore vary by style, color, and size.

Online Orders

Of course. Our team can assist you with product details, fit, availability, and styling before you complete your purchase.

Please contact service@sitkasemsch.com or connect with us through the website chat.

Yes. Payments are processed securely through Shopify and its approved payment providers.

Our Boutiques

You may discover Sitka Semsch in person at our boutiques in Coral Gables, Miami, and Lima, Peru.

Visit our boutique pages for addresses, opening hours, and additional information.